Welcome to Medical Hut, operated by Bright Way Technologies (Pvt) Ltd. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
- These Terms & Conditions govern the relationship between you and Bright Way Technologies (Pvt) Ltd for online and offline purchases.
- Bright Way Technologies reserves the right to update or modify these terms at any time. By using the website after any updates, you agree to the revised terms.
- For queries, you may contact us at contact@medical-hut.com or call +923-111-141-222 during business hours.
2. Product Availability
- All products are subject to availability. If an item is unavailable, we will notify you and provide an alternative product or process a refund.
3. Placing Orders
- Orders can be placed through our website or offline purchasing channels.
- An order is confirmed upon payment and receipt of a confirmation email.
- Bright Way Technologies reserves the right to verify orders and payment details to prevent fraud.
4. Pricing and Payments
- Prices displayed include VAT but exclude shipping costs, which are calculated at checkout.
- Payment methods include online payment and Cash on Delivery (COD).
- Online payments are processed securely. In case of pricing errors, we will notify you and offer the choice to proceed with the correct price or cancel the order.
5. Delivery
- Delivery Times:
- Within Pakistan: 7-14 working days.
- International: 10-21 working days.
- Delivery delays due to unforeseen circumstances (force majeure) will be communicated promptly.
- After two failed delivery attempts, the order will be returned, and additional charges may apply for redelivery.
6. Returns and Cancellations
- You may return products within 30 days of receipt, provided they are unused, labeled, and in original packaging.
- Returns require prior approval. Refunds will be processed once the returned item is inspected.
- Refunds may be issued as:
- A direct refund to your original payment method.
- Store credit valid for 6 months.
7. Product Guarantees
- All products include warranties as per consumer protection laws.
- Product images and descriptions are for reference and may vary slightly.
- In case of defects, notify our customer service immediately for resolution.
8. Privacy and Data Protection
- By using our website, you agree to the collection and use of your data as described in our Privacy Policy.
- Your data will be used for processing orders, delivering products, and providing updates or promotional offers.
9. Intellectual Property
- All content, designs, trademarks, and materials on the website are the property of Bright Way Technologies.
- Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
10. Liability
- Bright Way Technologies is not liable for delays or errors caused by third-party couriers.
- We are also not responsible for issues arising from force majeure events, such as natural disasters or unforeseen circumstances.
11. Governing Law
- These terms are governed by the laws of Pakistan. Any disputes will be resolved in accordance with Pakistani legal procedures.
12. Customer Support
We are committed to providing excellent service. For assistance or queries, please reach out:
- Email: contact@medical-hut.com
- Phone: +923-111-141-222
- Hours: Monday to Saturday, 8 AM to 8 PM.
By using Medical Hut, you agree to these Terms & Conditions. Thank you for choosing us for your medical and healthcare needs!